APIs & Integrations

chriscardone
Member

Opening live chat via javascript

SOLVE

We're trying to make it so a button can open the live chat widget via javascript, how could we do this?

(by live chat, I am referring to the hubspot live chat widget)

0 Upvotes
2 Accepted solutions
IsaacTakushi
Solution
HubSpot Employee
HubSpot Employee

Opening live chat via javascript

SOLVE

Hi, @Chris_Cardone.

Your request seems similar to this topic. If you use JavaScript to append #hs-chat-open to the end of the URL, the chat widget will open immediately.

Check out the documentation here .

This feature was implemented due to feedback on this HubSpot Community request . The thread includes some helpful code examples from other developers.

Isaac Takushi

Associate Certification Manager

View solution in original post

0 Upvotes
cbarley
Solution
HubSpot Alumni
HubSpot Alumni

Opening live chat via javascript

SOLVE

hi @chriscardone and @tjoyce , we also just released a Conversations Live Chat Widget API, where you can use this this function to open the widget:

 

window.HubSpotConversations.widget.open();  

 

View solution in original post

6 Replies 6
hakanproax
Contributor

Opening live chat via javascript

SOLVE

Hi all,

 

Is it possible to hide bubble on mobile and only allow users to open with link clicking?

 

0 Upvotes
peacepostman
Member

Opening live chat via javascript

SOLVE

Hello,

 

We succeed using this javascript call:

 

// Open chat
HubSpotConversations.widget.open()

// Close chat
HubSpotConversations.widget.close()

Best regards,

0 Upvotes
tjoyce
Recognized Expert | Elite Partner
Recognized Expert | Elite Partner

Opening live chat via javascript

SOLVE

You could also do -

hubspot.messages.EXPERIMENTAL_API.requestWidgetOpen()

---

tim@belch.io

0 Upvotes
cbarley
Solution
HubSpot Alumni
HubSpot Alumni

Opening live chat via javascript

SOLVE

hi @chriscardone and @tjoyce , we also just released a Conversations Live Chat Widget API, where you can use this this function to open the widget:

 

window.HubSpotConversations.widget.open();  

 

rampatra
Participant

Opening live chat via javascript

SOLVE

This worked for me. Also, is there a way to also type in a default message automatically from the user side when the window opens?

IsaacTakushi
Solution
HubSpot Employee
HubSpot Employee

Opening live chat via javascript

SOLVE

Hi, @Chris_Cardone.

Your request seems similar to this topic. If you use JavaScript to append #hs-chat-open to the end of the URL, the chat widget will open immediately.

Check out the documentation here .

This feature was implemented due to feedback on this HubSpot Community request . The thread includes some helpful code examples from other developers.

Isaac Takushi

Associate Certification Manager
0 Upvotes