Opening live chat via javascript

[chriscardone]

We're trying to make it so a button can open the live chat widget via javascript, how could we do this?

(by live chat, I am referring to the hubspot live chat widget)

[IsaacTakushi · Accepted solution]

Hi, @Chris_Cardone.

Your request seems similar to this topic. If you use JavaScript to append #hs-chat-open to the end of the URL, the chat widget will open immediately.

Check out the documentation here .

This feature was implemented due to feedback on this HubSpot Community request . The thread includes some helpful code examples from other developers.

[hakanproax]

Hi all,

Is it possible to hide bubble on mobile and only allow users to open with link clicking?

[peacepostman]

Hello,

We succeed using this javascript call:

// Open chat
HubSpotConversations.widget.open()

// Close chat
HubSpotConversations.widget.close()

Best regards,

[tjoyce]

You could also do -

hubspot.messages.EXPERIMENTAL_API.requestWidgetOpen()

---

tim@belch.io

[cbarley · Accepted solution]

hi @chriscardone and @tjoyce , we also just released a Conversations Live Chat Widget API, where you can use this this function to open the widget:

window.HubSpotConversations.widget.open();  

[rampatra]

This worked for me. Also, is there a way to also type in a default message automatically from the user side when the window opens?

[IsaacTakushi · Accepted solution]

Hi, @Chris_Cardone.

Your request seems similar to this topic. If you use JavaScript to append #hs-chat-open to the end of the URL, the chat widget will open immediately.

Check out the documentation here .

This feature was implemented due to feedback on this HubSpot Community request . The thread includes some helpful code examples from other developers.