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Occasional non-association of a contact and a deal via Ecomm bridge
SOLVEApr 13, 2019 4:20 PM
I ran a simple test recently sending about a 100 deals to our test portal via Ecomm bridge. Out of those, 32 deals ended up in Hubspot with no contact associated.
I checked, and each and every contact for those 32 deals was created (Original source drill-down 1 = INTEGRATIONS_SYNC), it's just the association isn't there.
I'm having a hard time pinpointing a problem, and all API requests were successful, maybe someone has encountered these issues before? Any advice is welcome, thanks!
Details: portal ID 4455895, sample deal ID 678862257 and customer vid 4651.
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Accepted Solutions
Apr 29, 2019 9:42 AM
Hey, @balabanov.
I took a closer look at the contacts and deals you shared and found that the deal records were created before the contact records, causing the failed associations.
Contact 4651, has the createdate
value1555172304098
(4/13/2019, 12:18:24 PM), however deal 678862257 was created 6 milliseconds earlier at 1555172304092
.
Similarly, although you sent the sync message to create contact 7701 (externalObjectId: 67ac3a84-4c66-4254-a96a-70be29ff7885
) first, it was actually created at 1555429968517
(4/16/2019, 11:52:48 AM) while deal 683619340 (externalObjectId: 1d579b44-71be-4c8d-ad76-d055476e2aef
) was created 6 seconds earlier at 1555429962000
(4/16/2019, 11:52:42 AM).
The Ecommerce Bridge creates objects asynchronously, so these associations can and sometimes do get dropped in initial syncs (especially since deals tend to be created more quickly than contacts), but I agree that 5-6 seconds is a long time to wait. I will share your pain with the team and will update here with any actions they take.
As a possible alternative, I also know that the team has also made improvements to the speed and flexibility of the Ecommerce Bridge V2, which is now in developer preview.
Isaac TakushiAlumnus, HubSpot Developer Support |
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