APIs & Integrations

CLee47
Member

OAuth - error when connecting a specific user.

We are getting an error when trying to connect a specific user using oauth for our app. 
 
Error: This account doesn't have access to some HubSpot features that are required by this app. Please contact the app developer.
 
The user is a super admin.
 
We are requesting the scopes:
content
business-intelligence
oauth
reports
 
We last attempted to connect on 7/20 @ 11:39am
Portal ID: 21157576
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2 Replies 2
dennisedson
HubSpot Product Team
HubSpot Product Team

OAuth - error when connecting a specific user.

@CLee47 , I would imagine that the portal is not at the correct subscription level meaning that even if they are a superadmin, they still would not have access to all necessary scopes

Thanks,

Dennis




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CLee47
Member

OAuth - error when connecting a specific user.

Thanks for the suggestion - they are using a starter plan. I tried removing the reports scope, so now we are using  content, business-intelligence, oauth

 

These are such basic scopes that encompass basically the entire API - it's very hard to believe that they don't have access based on the plan.

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