Not getting all ticket properties using API

[rohanshah]

Hi team,

we are trying to fetch tickets related data with API .. but when we get data we have very less attributes compare to what we can see in hubspot UI .

for tickets we use : https://api.hubapi.com/crm/v3/objects/tickets

also access token generated with super admin account

attributes we get from API:

id:string

content:string

createdate:string

hs_lastmodifieddate:string

hs_object_id:string

hs_pipeline:string

hs_pipeline_stage:string

hs_ticket_category:string

hs_ticket_priority:string

subject:string

createdAt:string

updatedAt:string

archived:boolean

require attributes :

id

portal_id

issue_type

subject

time_to_first_response_sla_status

ticket_priority

object_source

issue_category

object_source_label

time_to_first_response_sla_at

source_type

time_to_first_agent_reply

all_associated_contact_firstnames

time_to_close

closed_date

content

assigned_team

first_agent_reply_date

primary_company

createdate

primary_company_name

time_to_close_sla_at

time_to_close_sla_status

all_associated_contact_lastnames

feedback_last_ces_rating

feedback_last_survey_date

feedback_last_ces_follow_up

sla_status

label

so can anyone please help us with this issue & give solution how we can get all data with API .

[GRajput · Accepted solution]

Hi @rohanshah 

If you're trying to fetch all properties, you will need to pass the property names in the URL as query parameters, like this:

https://api.hubapi.com/crm/v3/objects/tickets?properties=property1&properties=property2&properties=...

I hope this will help you out. Please mark it as Solution Accepted and upvote to help another Community member.
Thanks!