No contact record

[Ashish1]

When i submit a form using  v2 api the form successfully submit but it not capture the input fields and show no contact record.

What about this error

The cookie needed to link form submissions to existing contacts isn't being sent.

[AChong6]

What if the form is not in the browser but on the API?

[WendyGoh]

Hi @Ashish1,

Just to be sure, are you using this endpoint to submit data to a form and isn't seeing the form submission in HubSpot?

If so, could you share with me: 

1. The code that your team wrote to send form submission data to HubSpot

2. Your portal ID

3. Your form ID

The error is showing likely because the HubSpot tracking cookie parameter wasn't passed across in the post data. As stated on the documentation:

The tracking cookie token value used for HubSpot lead activity tracking. You can retrieve this value from the "hubspotutk" cookie placed in the user's browser by the HubSpot JavaScript Tracking Code; the tracking code must be installed on the page that contains the form.