New Feature: Ticket support for CRM Extensions

HubSpot Employee

CRM Extensions allow your integration to display custom data in the HubSpot app, appearing in the sidebar for CRM objects. Using your custom CRM card, users are able to view and interact with data from your integration, allowing your integration to appear seamlessly inside of HubSpot


Starting today, we're adding support for tickets, which will allow your integration to support users of the HubSpot Service Hub.


What's changing?

Tickets are being added as an additional Associated HubSpot object for any CRM extension object types. This option will be available for new CRM cards you create, as well as any cards that your integration already has.


If you're already using CRM Extensions, the functionality for tickets is identical to other objects, though the properties that you want included with the fetch request will need to match the properties used for tickets.


When is this happening?

This feature is live today, and is supported using the CRM Extensions API or when updating your apps in your Developer Account.


If you have any questions, please join the discussion here. 

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