Need information about Ticket and its activity API via UI
Hi All,
We are developing custome support wep page for our customer to create and update ticket.
I have integarted compnay ,contect and ticket API for their create/update and get.
I need know following information to develop complete flow:
1]How can I add further information via my webpage like if I need to update any thing other the ticket "content" data?
2] How can I see reply from Support team in our custom webpage? Is there any webhook or API ,configuration that I need to subscribe to get continus update on ticket on my web?
3] I can see conversation with customer is via Email so is there any API to get all conversation for a ticket from hubspot?
4] Is It possible to pass Contact association in ticket when creating Ticket from API call?
1. Do you mean clarifying what's the information that you're looking to add on the webpage? Do you mean you'd like to pull more ticket information via theTickets API Overview?
4. Currently, if you'd like to associate contact <-> ticket, you'd need to use the Associate CRM objects after the creation of both the ticket and contact.
Need information about Ticket and its activity API via UI
Thanks for update.
Yes.I am able to understand all points you mentioned in this email however I have one more question about its flow.
This flow is kind of pull from client side means whenever client need information about new engagements on a ticket he need to send get request as you mentioned.
Is there any way as a client, we can subscribe some webhooks or eventhub to listen any changes happening on interested objects in HubSpot to reflect that changes into our client App?
Need information about Ticket and its activity API via UI
Thanks for response Wendy.
Anothet associated question, I see that Get engagement my ticket Id only resposed id no of engagement however these nos doesnt clarify what type of engagement it is.
So I have to run each engagement Id to see the type and get contente however my requirement is to get only Type: Email engagement. Is there a way to get it filter and get content?