Need information about Ticket and its activity API via UI
Mar 31, 2020 1:42 PM
We are developing custome support wep page for our customer to create and update ticket.
I have integarted compnay ,contect and ticket API for their create/update and get.
I need know following information to develop complete flow:
1]How can I add further information via my webpage like if I need to update any thing other the ticket "content" data?
2] How can I see reply from Support team in our custom webpage? Is there any webhook or API ,configuration that I need to subscribe to get continus update on ticket on my web?
3] I can see conversation with customer is via Email so is there any API to get all conversation for a ticket from hubspot?
4] Is It possible to pass Contact association in ticket when creating Ticket from API call?
We are using https://developers.hubspot.com/docs/methods/crm-associations/associate-objects to assiciate ticket with contect after its creation via put request but want to see if we can do it via single post request.