My CRM card extension action responds with internal error and error code 500

[SamKreeke]

Hi there,

I've got a CRM card extension on my Contacts without any results or data inside of it. However, there is a primaryAction button which sends a POST request to my own Betty Blocks application which keeps returning a response with an error code of 500.

I have tested a couple of scenario's and it seems that the reason why I'm getting a response with the error code 500 is because I send another request (which is successful) within my Betty Blocks application which the HubSpot request has to wait for to complete. The time it takes for this request to complete is only about 5 seconds. And even though I return a JSON template with a "message" and response code of 200, I receive a response code of 500.

Does anyone have an idea on how to solve this?

[tjoyce]

@SamKreeke - Are you able to change the Timeout Seconds in BB? 

https://docs.bettyblocks.com/en/articles/998108-action-event-reference

[SamKreeke]

Yes, my timeout in BB for that request is set to 20 seconds. @tjoyce 

[tjoyce · Accepted solution]

@SamKreeke - You mention the request is taking around 5 seconds... The HS API appears to have a timeout of 5 seconds. https://community.hubspot.com/t5/APIs-Integrations/CRM-Extension-Timeout/td-p/237711

Could this possibly be related to the errors you're experiencing?

[SamKreeke]

This could just be my problem yes. Little weird that I get an internal error instead of HubSpot telling me that the request has timed out. But thanks for helping out! @tjoyce 

[SamKreeke]

A configurable timeout setting/option would be nice though. The feature that I'm working on right now is completely broken because of such a problem...

[natsumimori]

Hi @SamKreeke ,

Thank you for reaching out to the HubSpot Community.

I wanted to tag in some Community contributors here: @HenryCipolla and @tjoyce , would you mind sharing your advice for @SamKreeke ?