Jan 20, 2022 4:05 PM
Hello Hubspot team,
We have an integration from our platform CallRail to Hubspot that searches for existing Contacts, creates new Contacts if none are found, and post Engagements for Phone Calls, SMS, and Form Submissions.
Our tracking cookie looks for hubspot cookies (hutk) and first queries the contacts endpoint by the cookie to see if a contact exists related to that cookie.
We have a mutual customer that is reporting the cookied visitor we are detecting is *not* the same as the contact the API is returning. They have reported multiple examples over the last few weeks, here are some example hutks where they have reported this discrepancy:
The customer's Hub ID is 3984468
Are you aware of anything that could cause a hubspot cookie to be issued to multiple visitors? Or that could generally cause this issue?
Jan 28, 2022 7:32 AM
Hi @lauracallrail ,
You can directly trigger on contacts and make the workflow accordingly.
Hope this helps!
If we were able to answer your query, kindly help the community by marking it as a solution.
Thanks and Regards.
Jan 31, 2022 3:13 PM
Jan 24, 2022 10:32 AM