Missing or invalid scopes error on token refresh

[EVuorihovi]

Hi,

I'm getting the following error when attempting to refresh the authentication token for a specific account: 

{"status":"BAD_SCOPES","message":"missing or invalid scopes","correlationId":"805ff89c-1a8c-4eab-a112-6a24a68e2000"}

It worked perfectly fine a week ago and continues to work for other accounts and no changes have been made.

I've tried to reconnect the account and that isn't working anymore, giving the error:

Couldn’t complete the connection
This account doesn't have access to some HubSpot features that are required by this app. Please contact the app developer.

Thanks for your help.

[EVuorihovi]

@dennisedson Would I be ok to DM you my app ID and scopes and the portal id in question?

[EVuorihovi]

@dennisedsonAny word on this? I'm still having problems.

Thanks!

[dennisedson]

@EVuorihovi 

Most likely the portal in question has changed their subscription level and does not have access to something your app is requesting. 

[EVuorihovi]

As far as I'm aware, the subscription level hasn't changed. I have tried changing the scopes (in many different permutations) on our app to get it to work but it still doesn't.

Would I be ok to DM you my app ID and scopes and the portal id in question?

Thanks

[dennisedson]

@webdew 

Any chance you can help here 😀