Logging WhatsApp engagements

JLi57 · ‎Sep 26, 2022

Logging WhatsApp engagements is now possible in the UI. Is it possible to do that through the API?

Jaycee_Lewis · ‎Jan 9, 2023

Hi, @Assaf1 and @JLi57 👋 This is now available as via the Engagements | Communications endpoints.

Have fun building! — Jaycee

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Lösung in ursprünglichem Beitrag anzeigen

Jaycee_Lewis · ‎Sep 26, 2022

Hey, @JLi57 👋 Thanks for the great question. The product team kindly let me know there is nothing available at this time. It's being looked into now, but there is nothing in a beta at this time.

If you have feedback about adding this functionality, I am happy to share it with the Product team.

Best,

Jaycee

HubSpot’s AI-powered customer agent resolves up to 50% of customer queries instantly, with some customers reaching up to 90% resolution rates.
Learn More.

Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !

Assaf1 · ‎Jan 3, 2023

Is there any news on this front? It would be great if there could also be this feature in Zapier as an engagement logging. Same trick.

Jaycee_Lewis · ‎Jan 9, 2023

Hi, @Assaf1 and @JLi57 👋 This is now available as via the Engagements | Communications endpoints.

Have fun building! — Jaycee

HubSpot’s AI-powered customer agent resolves up to 50% of customer queries instantly, with some customers reaching up to 90% resolution rates.
Learn More.

Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !

SCarmel · ‎Jul 15, 2024

Hi, are there examples of of how to construct the payload for logging whatsapp or linkedin communications?

Assaf1 · ‎Jan 9, 2023

Hi @Jaycee_Lewis , I headed on to Zapier and didn't see the integration there. Is this option also suppose to be available through Zapier?

APIs & Integrations