Hello. I create an Engagement of EMAIL associated to ticket and contact via API. In ticket I can see that created not "EMAIL" but "Logged email" and letter not sent. How can I convert the Logged email to real email from ticket via api?
Okey. If i sent the real email using any smtp-service as the reply to ticket, what headers or additional hidden information do I have to add to the email so that the recipient's response to such a letter is counted as a ticket reply?