Hello. I create an Engagement of EMAIL associated to ticket and contact via API. In ticket I can see that created not "EMAIL" but "Logged email" and letter not sent. How can I convert the Logged email to real email from ticket via api?
It is not possible to send these manually log email record. You can only send sales email (one to one) email to contact on the contact record timeline/sequence.
Okey. If i sent the real email using any smtp-service as the reply to ticket, what headers or additional hidden information do I have to add to the email so that the recipient's response to such a letter is counted as a ticket reply?
"emails sent through the Transactional Email APIs will be wrapped with our tracking, but they won't appear in a Gmail Sent folder. Here is a similar topic to which David responded."
As such, it wouldn't be possible to track transaction email reply on a contact record as it is being sent as a marketing email. That said, you can track the no. of opens/clicks.
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