APIs & Integrations

P12
Member

Log SMS activity via API

From CRM we are able to log an SMS activity same as a call. We have an engagement API to log calls but I was unable to find one for SMS.

 

Is there an API for the SMS or any future plans for the API because it was not there in the documentation only I found was a doc on manual logging

 

P12_0-1665381954057.png

 

6 Replies 6
ASavytski
Participant

Log SMS activity via API

0 Upvotes
Teun
Recognized Expert | Elite Partner
Recognized Expert | Elite Partner

Log SMS activity via API

Hi @P12 ,

 

This currently is not possible (yet).

Maybe @Jaycee_Lewis can tell us if this is on the roadmap, otherwise, make sure to submit it as an idea.



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Ketevan
Participant

Log SMS activity via API

Hello Teun,

 

I was logging SMS as "Note," but now, as there is SMS activity available, I'm trying to use API to log SMSs in Hubspot.

 

The one problem that I'm seeing is that I can't assign SMS to the user while I'm doing it with API, so I can't take reports, for example, "How many SMS was sent per user." 

Is there any solution to that? Or is this something Hubspot will do in the near future?

Thanks for your answer in advance!

Ketevan
Participant

Log SMS activity via API

0 Upvotes
KGuinn
Participant

Log SMS activity via API

I am interested in this too. Righ tnow we are using heymarket and it can log to our timeline but not specifically as an SMS so we can't log it as an activity or have it update the "last contacted" 

 

Ketevan
Participant

Log SMS activity via API

Hello @KGuinn 

 

Logging SMS via API and assigning it to the user is possible.

 

You can use this guide: https://community.hubspot.com/t5/APIs-Integrations/Log-SMS-via-API-and-assign-it-to-the-user/m-p/787... 

0 Upvotes