Live chat won't appear on the mobile version of my wordpress website

TBak
Member

Hello,
For whatever reason, the Hubspot live chat doesn't seem to want to appear on the mobile version of my WordPress website, which is very confusing, considering that everything is working like a charm on the desktop version...

Any idea how to fix that?

Here is the link to my website: https://bepolithinker.org/

Thank you in advance for your help.

Edit: It seems like the live chat won't appear only on my 4.7-inch iPhone, and it is appearing on larger screens, for instance, it is working on 5.4-inch phones...

This is even weirder, any solution for that?

0 Upvotes
2 Replies 2
dennisedson
Community Manager

@TBak , have you looked at the display settings of the chatflow?

Check out this forum thread possible solution

@Phil_Vallender , any more thoughts here?

Thanks,

Dennis




Check out our Community Developer Blog
where we feature our Community driven developer podcast and how to content
0 Upvotes
TBak
Member

Hello,

Thank you for your answer, but it seems like this option is no longer available on Hubspot...

We can no longer check the box which says: "Show chat icon on small screen sizes"

0 Upvotes