Live chat in iOS/Android app

Kirill_Pyulzyu · ‎09-20-2018

Hi
We need to implement livechat with support team in our iOS/Android apps. Is it possible to make it with hubSpot? Maybe there is somekind SDK or API for that?
Thanks

IsaacTakushi · ‎09-26-2018

Hi @Kirill_Pyulzyu,

At this time, HubSpot does not offer any SDKs or APIs that would enable native, live chat functionality in mobile apps.

If you are Service Hub users, however, I can think of two alternate solutions to HubSpot's live chat tool:

Use the Tickets API to create tickets for your support team from in-app actions. Tickets would have to be followed up via email, however.
Integrate the Facebook Messenger Platform with your mobile apps. HubSpot is planning to add Facebook Messenger as a supported Conversations channel in the future.

Isaac Takushi

HubSpot Developer Support

IsaacTakushi · ‎09-26-2018

Hi @Kirill_Pyulzyu,

At this time, HubSpot does not offer any SDKs or APIs that would enable native, live chat functionality in mobile apps.

If you are Service Hub users, however, I can think of two alternate solutions to HubSpot's live chat tool:

Use the Tickets API to create tickets for your support team from in-app actions. Tickets would have to be followed up via email, however.
Integrate the Facebook Messenger Platform with your mobile apps. HubSpot is planning to add Facebook Messenger as a supported Conversations channel in the future.

Isaac Takushi

HubSpot Developer Support

Kirill_Pyulzyu · ‎09-27-2018

Thanks for information!

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