APIs & Integrations

Kirill_Pyulzyu
Member

Live chat in iOS/Android app

SOLVE

Hi :slight_smile:
We need to implement livechat with support team in our iOS/Android apps. Is it possible to make it with hubSpot? Maybe there is somekind SDK or API for that?
Thanks :slight_smile:

1 Accepted solution
IsaacTakushi
Solution
HubSpot Employee
HubSpot Employee

Live chat in iOS/Android app

SOLVE

Hi @Kirill_Pyulzyu,

At this time, HubSpot does not offer any SDKs or APIs that would enable native, live chat functionality in mobile apps.

If you are Service Hub users, however, I can think of two alternate solutions to HubSpot's live chat tool:

Isaac Takushi

Associate Certification Manager

View solution in original post

0 Upvotes
16 Replies 16
fkufner
Participant

Live chat in iOS/Android app

SOLVE

Need updated answer on this. I just signed up and this is a showstopper

MiaSrebrnjak
Community Manager
Community Manager

Live chat in iOS/Android app

SOLVE

Hi @fkufner & @LPetrova,

 

thank you for your comments. After checking our documentation, I can confirm that we currently don’t have native support for live chat in mobile apps.

Potential workarounds:

  • Embed the chat widget into a website and load that page as part of the app.
  • Embed a Facebook Messenger chat widget into the app then use the HubSpot <> FBM native integration to manage bots & chatflows. 

I've also found this feature request in our Ideas forum, where other users are requesting this functionality. We use the Ideas forum to collect ideas on how we can improve the product for our customers. Product pays particular attention to the top voted ideas & takes them into consideration along with other feedback channels; it would therefore be great if you give the idea an upvote. Thank you!

 

 

Cheers
Mia, Community Team

 

 

 

 


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0 Upvotes
JMarston
Member

Live chat in iOS/Android app

SOLVE

This is bananas.  Every other CRM vendor we've looked at has it.  HubSpot is massive, how on earth can it not have an ability to hook chat into a mobile app at this point?  Bonkers.

LPetrova
Member

Live chat in iOS/Android app

SOLVE

Hi - is there an update on the question above? We would really love to have our chat integrated not only on the website but on the platform as well like Intercom does. Thanks in advance for your prompt response. 

realflash
Member

Live chat in iOS/Android app

SOLVE

The HubSpot mobile app now has Conversations available in More (at least on Android), wherein you can interact with chat visitors. If you go into Notifications under Preferences you can get notified when new conversations start, and when the person you are conversing with replies.

Kirill_Pyulzyu
Member

Live chat in iOS/Android app

SOLVE

Thanks for information! :slight_smile:

0 Upvotes
IsaacTakushi
Solution
HubSpot Employee
HubSpot Employee

Live chat in iOS/Android app

SOLVE

Hi @Kirill_Pyulzyu,

At this time, HubSpot does not offer any SDKs or APIs that would enable native, live chat functionality in mobile apps.

If you are Service Hub users, however, I can think of two alternate solutions to HubSpot's live chat tool:

Isaac Takushi

Associate Certification Manager
0 Upvotes
ecallaghan
Participant

Live chat in iOS/Android app

SOLVE

Is this answer still true?

brandonthonen
Participant

Live chat in iOS/Android app

SOLVE

Is there any update on this?

0 Upvotes
clarenceqredo
Participant

Live chat in iOS/Android app

SOLVE

Hi this is marked solved but solution doesn't deliver the requirement to be able to place Hubspot chat into mobile app like Intercom does. We are looking to centralise our chat support functionality and CRM. Without Mobile SDK we would instead not enable hubspot chat and use intercom for all our support chat. Which is annoying as it will create two CRM databases. Please do let us know if this is on a roadmap?

dmaxwell
Contributor | Partner
Contributor | Partner

Live chat in iOS/Android app

SOLVE

Would suggest that if HubSpot is looking at integrating FB functions, it would be great to include the ability to monitor / respond to comments made in FB ads (including if FB ads are run by an agency).  Need to have the ability to respond to all types of FB messaging in once place to be able to use InBox properly.

 

timnz
Participant

Live chat in iOS/Android app

SOLVE

This would be really useful, things like this are the biggest limitation on shifting from Intercom to HubSpot for service.

Teresa1
Member

Live chat in iOS/Android app

SOLVE

Hello,

 

We really like to use HubSpot to integrate all our customer feedbacks in one place, including emails, forms and Live Chat messages. But not being able to offer live Chat support in our iOS/Android app undermines our customer experience. Is there any chance that this might be in your schedule and will roll out in the future?

 

Thanks.

RDHanson
Member

Live chat in iOS/Android app

SOLVE

Any site of this valuable feature on the horizon? We are not sitting in front of a computer most of the time.

SEddala
Participant

Live chat in iOS/Android app

SOLVE

I agree..we do need chat support in our native mobile apps (iOS and Android ). It is reallys stopping thing to use hubspot.. 

Our team moved to hubspot without cross checking this one.. 😞 

fkufner
Participant

Live chat in iOS/Android app

SOLVE

Have you decided on a solution? I am looking at intercom, kommunicate, ada