APIs & Integrations

WijnandWF
Member

Live Chat throws errors on first open

Hi there!

We have an extensive integration with Hubspot and are looking to integrate the Livechat onto our customer-facing platform.

We load the hubspot tracking code through our GTM.

The live-chat is fully functional, however after any type of page-reload, opening the live-chat will throw throw three errors in the console and there is a failing http-request:

WijnandWF_0-1701430016035.png
Request url:
https://app.hubspot.com/api/login-verify/hub-user-info?early=true&hs_static_app=embedded-viral-link-...
Request response:
{
"status": "error",
"message": "app-cookie not engaged. App cookie is not present on the request.",
"correlationId": "some-id-here
}


What can I do to resolve these issues?

*edit:
I've seen this thread:
https://community.hubspot.com/t5/APIs-Integrations/Hubspot-Tracking-Code/m-p/361635?_ga=2.225907034....

I'd like to add that I'm testing the live-chat integration in a Chrome incognito window, while being logged into our hubspot dashboard in Firefox.

Thank you for your time!

0 Upvotes
1 Reply 1
PamCotton
Community Manager
Community Manager

Live Chat throws errors on first open

Hello @WijnandWF thank you for posting in our Community!

 

I came across this post here with similar content, and our developer's page with more information about conversation setup

 

To our top experts @tjoyce @Phil_Vallender @miljkovicmisa any recommendations to @WijnandWF?

 

Thank you,

Pam

Você sabia que a Comunidade está disponível em outros idiomas?
Participe de conversas regionais, alterando suas configurações de idioma !


Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !




0 Upvotes