Link from content to live chat / bot

SOLVE
Regular Contributor

Hello,

I would like to know if there is a possibility to link from a URL to the live chat function.

Like, I'm reading a blog post and there is a CTA to "Need help?", and if I click it opens the live chat / bot.

How may I do this?

Thank you,

Ivano

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Highlighted
Regular Contributor

Hello Connor,

Thank you for sharing that. I found out that appending "#hs-chat-open" on links it works.

2 Replies 2
HubSpot Moderator

Hi @Ivano_Stella, this is currently not possible to do with the Messages widget out of the box. Looks like this idea has some traction so I'd definitely take a look here: https://community.hubspot.com/t5/HubSpot-Ideas/Possibility-to-open-the-chat-window-by-using-custom-b....

That said, on that page I linked above, the user yaroinfo has a solution using javascript you could implement.

Screenshot

Captured with Lightshot

This should allow you to open up the chat widget on click of a custom button or link.

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Highlighted
Regular Contributor

Hello Connor,

Thank you for sharing that. I found out that appending "#hs-chat-open" on links it works.