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Keep Customer name throughout the session

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Chakshu_Gupta
New Member

‎Oct 24, 2018 11:46 AM

If i integrate customer service bot with my Website i already know which person is chatting with my bot with help of his login credentials of my website. So instead of asking name of the customer i proactively want to address him with his name. Please support on the same

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cbarley
HubSpot Alumni
HubSpot Alumni

‎Oct 25, 2018 2:55 PM

Hi @Chakshu_Gupta, you should be able to use the HubSpot tracking code to track which visitor you're speaking with, then use bots to customize actions and have their conversations appear on your contact's timeline: https://developers.hubspot.com/docs/methods/tracking_code_api/identify_visitor

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Keep Customer name throughout the session
Developers
Oct 25, 2018