We use cookies to make HubSpot's community a better place. Cookies help to provide a more personalized experience and relevant advertising for you, and web analytics for us. To learn more, and to see a full list of cookies we use, check out our Cookie Policy (baked goods not included).
Oct 24, 2018 11:46 AM
If i integrate customer service bot with my Website i already know which person is chatting with my bot with help of his login credentials of my website. So instead of asking name of the customer i proactively want to address him with his name. Please support on the same
Oct 25, 2018 2:55 PM
Hi @Chakshu_Gupta, you should be able to use the HubSpot tracking code to track which visitor you're speaking with, then use bots to customize actions and have their conversations appear on your contact's timeline: https://developers.hubspot.com/docs/methods/tracking_code_api/identify_visitor