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Jira and hubspot ticket integration

saurabh100
saurabh100
New Member

‎07-02-2018 05:19

Hey Hi,

I want to integrate all the HubSpot ticket to Jira can it is possible to do using API or any other method.

Thganks

Developer tools
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7 Replies 7
Derek_Gervais
Community Manager
Community Manager

‎07-11-2018 06:18

Hi @saurabh442,

There isn't currently a jira<->tickets integration; if you were to build one yourself, you'd need to take advantage of the new Tickets API, which is currently in developer preview:

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0 Upvotes
saurabh100
saurabh100
New Member

‎07-13-2018 01:56

Hi Derek,

I'm trying to integrate with using new tickets API but they have give us a certain response I'm also want to get the pipeline and status but they did not work.

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0 Upvotes
Derek_Gervais
Community Manager
Community Manager

‎07-20-2018 04:55

Hi @saurabh442,

I think we have a number of different threads going now and it's somewhat confusing; if we're working in this thread, then I'll need more info on exactly what response you're getting. If we're working on the same issue in a different thread, feel free to ignore this one.

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0 Upvotes
Joshua_McQueen
Joshua_McQueen
Occasional Contributor

‎10-16-2019 02:51

Was the integration ever created? We would love to have this as well.

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0 Upvotes
cbarley10
cbarley10
Regular Contributor

‎10-16-2019 03:57

Hey @Joshua_McQueen , searching through the Integrations Page in my HubSpot account, I found a JIRA integration. Looks like it leverages the CRM Extensions API so you can peek into JIRA from the Contact, Company, or Deal record, or click on a link that brings you into JIRA. I can't see that it supports Tickets for Sevice Hub just yet since HubSpot just added support for CRM extensions on the Tickets Objects, but you can try downloading it and connecting from within the App Marketplace in your portal.

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0 Upvotes
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Joshua_McQueen
Joshua_McQueen
Occasional Contributor

‎10-16-2019 04:46

We've already set up the integration and it does not work with Tickets. Would love to see this happen. Particularly since Atlassian's president sits on HubSpot's board.

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0 Upvotes
cbarley10
cbarley10
Regular Contributor

‎10-16-2019 10:41

Totally feel you! I don't work for HubSpot or Atlassian, but maybe there's a way to bubble this up via a ticket with Atlassian since they're the ones that built the integration? Since support for CRM Extensions in Tickets only rolled out at the end of August it's likely that the integration just hasn't been updated yet -- I'd assume it'd be a relatively simple code change.

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0 Upvotes