APIs & Integrations

TheRJMB
Member

JIRA Integration - Linked Hubspot ticket links should not be place din the Description field

When a JIRA ticket is linked to a HubSpot support ticket via the JIRA app, it places a link to the Hubspot ticket in the Description field - its in the way here and takes up a lot of room, plus the developer servicing the ticket doesn't need access to this information. It is only useful (in our case at least) to the reporter and PM/PO.

 

These links should show in a separate tab instead.

 

TheRJMB_0-1675945758994.png

 

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Jaycee_Lewis
Community Manager
Community Manager

JIRA Integration - Linked Hubspot ticket links should not be place din the Description field

Hi, @TheRJMB. For product feedback and suggestions, I recommend posting over in the Ideas forum. It is more likely to be seen by the product team as well as other users. 

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Jaycee Lewis

Developer Community Manager

Community | HubSpot

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