Jul 1, 2021 11:43 PM
This is a message for the Tech Support / Developers for Hubspot.
Keap Max (former Infusionsoft) has been trying to solve an issue I have with the API connection between my online calendar tool Schedule Once and Keap Max for 3 months now and they are not getting any further.
This morning I was asked by the Keap Customer Success Manager who is supporting me to contact Hubspot for help.
This is a copy of their message and request below:
We can’t identify what caused the issues with the API connection without the help of Hubspot. The reason is because they have the developer level data to begin to trouble shot the process. Our API is ready to help, but Hubspot would need to open an API case with us. Please reach to Hubspot to start the process of troubleshooting.
Please share this link with Hubpot if they need to submit an API ticket. https://developer.infusionsoft.com/get-support/
I'm not sure what that means exactly.
As I don't have a paid account with you, I am not authorised to talk to your Tech Support and someone from your Hubspot Sales Team advised me to ask you for help this way.
I hope someone in your team is able to support with this.
Thank you so much and I look forward to hearing from you.
Jul 2, 2021 11:40 AM
Sorry to hear that you have been struggling with this for so long 😥
Can you provide some details about what the actual issue is? At this point, I am unclear how HubSpot is connected here. From reading above, seems like and issue between Schedule Once and Keap.
Did Keap mention if this is an issue specific to your account or something that is a general issue that they have?
If there was an issue with using the HubSpot APIs, did they receive any error messages? Do you know the api's they were trying to use?
Sadly, it seems like you are unfortunately in the middle of a conversation that their developers should be having with us rather than you....
Jul 4, 2021 7:20 AM
Jul 3, 2021 6:22 AM
Jul 5, 2021 7:59 AM
Hello, @dennisedson thank you for the mention.
It seems like, this all is between ScheduleOnce and Keap.
Can you please confirm few things from the Keap support
Jul 8, 2021 11:04 PM
Sorry it took me a while to get back to you, I was waiting for some answers.
Yes I think all this is between Keap and ScheduleOnce as well.
Jul 9, 2021 10:34 AM
So we should wait for keap advance support to confirm and pinpoint the issue.
Please feel free to reach out to me if something needs to be managed on the HubSpot end.