APIs & Integrations

Chrintz
Contributeur

Issue with updating custom fields through Segment.com identify call

Résolue

Hey

We are using Segment to sync contacts and user information to Hubspot.

 

Hypefactors is a SAS software solution for Media monitoring etc. we want to create and update the contacts in Hubspot with information about their use of our platform. 

 

Creating the contacts and updating fields like name and email is working fine but I can't get it to populate custom fields.

 

Here is an example of the identify call that we are sending:

{
  "context": {
    "library": {
      "consumer": "LibCurl",
      "name": "analytics-php",
      "version": "1.5.2"
    }
  },
  "integrations": {},
  "messageId": "22c35b72-b72a-45e8-b6db-68aed2f4a905",
  "originalTimestamp": "2019-11-26T10:47:25+00:00",
  "receivedAt": "2019-11-26T10:47:26.441Z",
  "sentAt": "2019-11-26T10:47:25.000Z",
  "timestamp": "2019-11-26T10:47:26.441Z",
  "traits": {
    "activatedAt": "2016-12-02T11:04:14Z",
    "createdAt": "2016-12-02T11:04:14Z",
    "email": "cc@integral.dk",
    "firstName": "Christoffer",
    "fullAccess": true,
    "fullName": "Christoffer Chrintz",
    "id": 380,
    "inDailyEmail": false,
    "jobTitle": null,
    "language": "en",
    "lastLoginAt": "2019-11-26T10:47:24Z",
    "lastName": "Chrintz",
    "phone": null,
    "planAssociation": "Paid",
    "timezone": "Europe/Copenhagen",
    "updatedAt": "2019-11-26T10:47:24Z"
  },
  "type": "identify",
  "userId": "f694fced-4164-4648-86db-0a39a91dc087",
  "writeKey": "m9vIMRe01fRWV9UAq10QInKulLCChM2A"
}

Currently, I have created the custom field planAssociation in Hubspot:

2019-11-26 11_44_26-NVIDIA GeForce Overlay.png

 

But I can't get it to populate the field.

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1 Solution acceptée
Chrintz
Solution
Contributeur

Issue with updating custom fields through Segment.com identify call

Résolue

Hey Wendy

Thanks for your reply.

I had tried that but Segment automatically converts everything to lower case characters so that wasn't it.

 

I did, however, find the issue. It was a bug on segments side where they were formating the request wrong or something (Their explanation).

 

It seems to be working now.

Thanks

 

 

Voir la solution dans l'envoi d'origine

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3 Réponses
WendyGoh
HubSpot Employee
HubSpot Employee

Issue with updating custom fields through Segment.com identify call

Résolue

Hi @Chrintz,

 

The internal value for the property planAssociation is planassociation, could you try using planassociation in the identify function and see if that works?

0 Votes
Chrintz
Solution
Contributeur

Issue with updating custom fields through Segment.com identify call

Résolue

Hey Wendy

Thanks for your reply.

I had tried that but Segment automatically converts everything to lower case characters so that wasn't it.

 

I did, however, find the issue. It was a bug on segments side where they were formating the request wrong or something (Their explanation).

 

It seems to be working now.

Thanks

 

 

0 Votes
WendyGoh
HubSpot Employee
HubSpot Employee

Issue with updating custom fields through Segment.com identify call

Résolue

Hi @Chrintz,

 

Thanks for sharing this and I'm glad all is working well now 🙂 

0 Votes