Issue with SMS Subscription in API /communication-preferences/v3/subscribe

[AJimenez949]

Hi everyone,

I’m reaching out for help with an issue I’m facing while using the /communication-preferences/v3/subscribe API endpoint. The endpoint works perfectly for email subscription types, but when I try to use it for SMS subscriptions, it doesn’t function as expected.

According to the documentation, this endpoint supports all subscription types except WhatsApp, which implies SMS subscriptions should work. However, I couldn’t find any specific details or examples in the documentation related to SMS subscriptions.

Here’s what I’d like to clarify:

•Are SMS subscriptions supported via this endpoint?

•If they are, are there any additional parameters or requirements I might be missing?

Any guidance or examples from your experience would be greatly appreciated!

Thanks in advance for your help. 🙏

[BérangèreL]

Hi @AJimenez949 and welcome, we are so glad to have you here!

Thanks for asking the Community!

I'd love to put you in touch with some of our Top Experts and Community Members: Hi @brettski, @softway, @MDeLucaTTA, @keithford, @HubSpot_Corey and @Bortami do you have suggestions to help @AJimenez949, please?

Thanks so much and have a great day!

Best,
Bérangère