APIs & Integrations

NFoederer
Member

Issue with Gravity Forms HubSpot Add-On Integration Across Multiple Sites

SOLVE

Hi Development Team,

 

We are encountering an issue with the Gravity Forms HubSpot add-on. Despite seeing successful logs in the system, the expected contacts are not appearing in HubSpot. Below are some relevant log excerpts for context:

 

2025-01-22 14:12:25.425200 - DEBUG --> GF_HubSpot_API::make_request(): Making request to: https://api.hsforms.com/submissions/v3/integration/submit/5336086/2f41697b-da70-4ff6-be08-0070d6 (last digits redacted for security) 

2025-01-22 14:12:25.894160 - DEBUG --> GF_Feed_Processor::task(): Marking entry #7 as fulfilled for gravityformshubspot 

 

From the logs, it seems like the API request is being processed successfully, and the entry is marked as fulfilled. However, no corresponding contact appears in HubSpot, which suggests there might be an issue with the integration.

 

Additionally, we are considering using this Gravity Forms HubSpot add-on on two separate websites. Could you confirm if this is supported? Specifically:

1.Does the add-on support live usage on multiple websites?

2.Are there any known limitations or configuration requirements for such a setup?

 

Let us know if you need further details or access to additional logs to investigate.

 

Thank you for your support!

0 Upvotes
1 Accepted solution
NFoederer
Solution
Member

Issue with Gravity Forms HubSpot Add-On Integration Across Multiple Sites

SOLVE

Hi, thanks for your response. After all, looks like Hubspot were thinking it was spam. For now this ticket is solved. 

View solution in original post

0 Upvotes
2 Replies 2
HMir
Member

Issue with Gravity Forms HubSpot Add-On Integration Across Multiple Sites

SOLVE

@NFoederer wrote:

Hi Development Team,

 

We are encountering an issue with the Gravity Forms HubSpot add-on. Despite seeing successful logs in the system, the expected contacts are not appearing in HubSpot. Below are some relevant log excerpts for context:

 

2025-01-22 14:12:25.425200 - DEBUG --> GF_HubSpot_API::make_request(): Making request to: https://api.hsforms.com/submissions/v3/integration/submit/5336086/2f41697b-da70-4ff6-be08-0070d6 (last digits redacted for security) 

2025-01-22 14:12:25.894160 - DEBUG --> GF_Feed_Processor::task(): Marking entry #7 as fulfilled for gravityformshubspot 

 

From the logs, it seems like the API request is being processed successfully, and the entry is marked as fulfilled. However, no corresponding contact appears in HubSpot, which suggests there might be an issue with the integration.

 

Additionally, we are considering using this Gravity Forms HubSpot add-on on two separate websites. Could you confirm if this is supported? Specifically:

1.Does the add-on support live usage on multiple websites?

2.Are there any known limitations or configuration requirements for such a setup?

 

Let us know if you need further details or access to additional logs to investigate.

 

Thank you for your support!


Hey Check if all form fields are correctly mapped to HubSpot properties, ensuring required fields are filled and data formats match expectations. Next, check for validation errors by reviewing HubSpot’s submission logs, as mismatched or missing data can lead to rejections. Confirm that the HubSpot API key or access token is valid and has appropriate permissions.

Additionally, disable the "Non-HubSpot forms" collection feature in HubSpot to avoid conflicts. Test the integration with a simple form to rule out field-specific issues, and ensure that Gravity Forms is logging entries accurately. For multiple site usage, the Gravity Forms HubSpot add-on supports this setup, but each site must have separate API configurations and form mappings tailored to its specific HubSpot account.

0 Upvotes
NFoederer
Solution
Member

Issue with Gravity Forms HubSpot Add-On Integration Across Multiple Sites

SOLVE

Hi, thanks for your response. After all, looks like Hubspot were thinking it was spam. For now this ticket is solved. 

0 Upvotes