Internal E-mail on contact property update

tpotts
Member

Quick question on the workflow automation: how do you trigger events when a specific contact property is updated. For our case we want to have an internal e-mail sent when the message property of a contact is updated. We see that you can send an e-mail when the contact is updated in general but we are looking to trigger only when a sepcific propery (message) of the contact is updated. 

 

Thanks

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WendyGoh
HubSpot Moderator

Hi @tpotts,

 

When looking to trigger an internal email when a specific property (in this case: message property) is updated, you can do so by setting the enrollment trigger as:

 

Message is known, something like this:

 

enrollmentTrigger.png

 

Next, set the re-enrollment criteria. Something like this:

 

reEnrollment.png

 

This would re-enroll contact into the workflow whenever the property update. 

 

Hope this helps to further clarify things!