Intermittent error - User does not have permission on portal

[lauracallrail]

Hi Support - 

For a shared customer, we are seeing an intermittent error returned of: User xxxxxxx does not have permissions on portal xxxxxxxx

This is being returned for get requests on the /contacts/v1/search/query endpoint

Prior get requests for that same user authorization (against the same endpoint) were successful, and when the user re-authorizes, subsequent requests are successful. 

The customer confirmed that the user still exists/is active and they still have Admin-level permissions. Any thoughts on what could be causing this?

Thank you!

[WendyGoh]

Hi @lauracallrail,

I hope all is well with you 😄

This issue sounds similar to the one discussed here and here.

To help dig into things further here, do you mind sharing with me the user ID and the Hub ID? 

[lauracallrail]

Hi @WendyGoh thanks & same to you!

User ID: 5389309

Hub ID: 1546852

Thank you!

[WendyGoh]

Hi @lauracallrail,

Thank you for sharing that across!

Digigng into this, it looks like user id 5389309 isn't currently a user in hub id 1546852. This is likely why they're getting the following error:

User xxxxxxx does not have permissions on portal xxxxxxxx

[lauracallrail]

Thank you! I'll respond to our customer. We appreciate the help.