APIs & Integrations

galileran
Participant

Integration between Wordpress elemantor forms and hubspot stopped working due to CAPTCHA ?

Résolue

Hi.  

We have our hubspot integrated to our wordpress site.  

all of the registrations are done through elemantor forms.   The integration worked for a long while now.  

Few days ago, due to increasing amount of spam registrations we added a captcha mechanism to the form (Captcha3 - the one that you don't fill anything, but there's a widget at the bottom right of the screen)  

Since that change the forms has stopped being submitted to HS - and i don't see any error anywhere. 

 

Does has something similar or knows why this is happening ? i know there are strict rules to when the integration is supposed to work, but we complied with all of them and it worked prior to that for a long period.

 

Thanks, Eran.

 

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1 Solution acceptée
WendyGoh
Solution
HubSpot Employee
HubSpot Employee

Integration between Wordpress elemantor forms and hubspot stopped working due to CAPTCHA ?

Résolue

Hey @galileran,

 

As mentioned by user @jaspervangulik on this dev forum thread, the form works after changing the Recaptcha to an earlier version.

 

Could you try and see if this works?

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2 Réponses
WendyGoh
Solution
HubSpot Employee
HubSpot Employee

Integration between Wordpress elemantor forms and hubspot stopped working due to CAPTCHA ?

Résolue

Hey @galileran,

 

As mentioned by user @jaspervangulik on this dev forum thread, the form works after changing the Recaptcha to an earlier version.

 

Could you try and see if this works?

galileran
Participant

Integration between Wordpress elemantor forms and hubspot stopped working due to CAPTCHA ?

Résolue

Thanks @WendyGoh  for this reply ! for now it seems to be working again- we changed to Captcha v2 and now the integration is working.

 

Thank you!!!

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