Installing live chat through GTM is not working

[Sam281]

Hi everyone, I am currently trying to install a live chat on our website. However, the tracking code installation doesnt work for some reason. I am attaching a screenshot so that you can see how the tracking code is installed in GTM.

[Jaycee_Lewis]

Hey, @Sam281 👋 Welcome to our community! Thanks for the question. 

Based on your screenshot, it looks like you are getting setup using this article — Install the tracking code using Google Tag Manager, is that correct?

My instinct is the community will need additional information to help troubleshoot this alongside you. 

• Do you have a link to a live page where the community can use the page inspector and other tools? Sometimes “seeing” it happen is the only way to start to troubleshoot things.
• Are you seeing any errors in the developer console? Have you checked for conflicting scripts?

• You might want to try disabling other tags temporarily to see if the live chat appears, then you can isolate which tag(s) might be causing the problem.

• Have you tried viewing the page from a different browser? Or using a private tab? Occasionally, the chat gets blocked by cookie consent add-ons or ad-blocker extensions in your browser

Thank you for the additional information! — Jaycee

[Sam281]

Hi @Jaycee_Lewis , thank you for your message.

Link to the landing page is: Premium Consultation Services (swm.aco)

There are no errors in Google Tag Manager.

I have tried viewing the page with 2 browsers and also in Incognito mode, however, it did not help. It still says that the chat channel is disconnected in inbox settings.

Samuel