I have notcied that Chrome does not set the messagesUtk cookie so it does not save the conversation when navigating between pages.
I also noticed that Firefox does save the messagesUtk cookie, but does not automatically load the previous messages. I have to force reload the page and then the cookies work fine after that.
Safari has no problems.
I am using React and I am using the widget.refresh() function between route changes.
cookies are enabled and disable via use preference on the browser level and/or cookie banner. If you must use cookies typically I use a function to check if they're available or not. Then handle appropriately. Usually with a message letting the user know cookies are required.
Jun 24, 202211:14 AM - edited Jun 24, 202211:14 AM
Participant
Inconsistent cookie behavior between browsers
Thanks for the reply!
In each of the browsers I made sure that the settings allow cookies from all sources. I also tried enabling the cookie banner and it still does not work.
I could check if the cookie exists, but how would I handle it? I've tried refreshing the widget and removing and loading the widget and it still doesn't work.