Inbound Call in VOIP/Contact Center Integration

CDavis13
Member

Hello good afternoon!  Looking for some direction to see if HubSpot allows Inbound Call VOIP/Contact integration.  I see that it offers call controls integration thru the calling-extensions-sdk for outbound(https://developers.hubspot.com/docs/api/crm/extensions/calling-sdk) and (

https://github.com/HubSpot/calling-extensions-sdk)

, but I don't see anything on Inbound besides that it is on the reviewed/roadmap dated May last year and it is a shortcoming of the StubHub.  (https://community.hubspot.com/t5/HubSpot-Ideas/Handle-inbound-incoming-calls-in-HubSpot/idi-p/14232) and (https://community.hubspot.com/t5/APIs-Integrations/Support-inbound-call-in-VoiP-integration/m-p/3292...)

When I called into your Sales Department natively when a inbound call comes in it doesnt populate the screen.  Looking for help on seeing if the inbound cal screen pop can be done with an API or not.

Thanks

Craig Davis

 

 

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1 Reply 1
dennisedson
Community Manager

Hey @CDavis13 

As per the ideas post, this is being worked on.  Not sure what the timeline is, but it is in the works

Thanks,

Dennis




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