Inbound Addons - SMS Messaging Workflow - Notes to Contact record

[sarah1406]

We recently enrolled a smartlist into a contact workflow to send an SMS message. All but two of our contacts show a note to their contact record that an SMS message was sent. There are two contacts who were successfully enrolled (as confirmed through history), but do not show this note. 

Any suggestions? 

[cbarley]

Hi @sarah1406 , do you have a ticket with Support open yet? I'd refer these types of questions there first if you haven't done so already. Support is more than capable to tackle workflow related questions.

If you do have a ticket with support open, can you please share the ticket number?

That said, to look further I'll need a link to the workflow, and a link to both contacts that did not have the SMS message appear