APIs & Integrations

Lekhraj
Member

Import email conversations using hubspot api

Hello team,

We were using Intercom so far & now, are switching to HubSpot. Is there  an API or example for us to import our Intercom conversations into HubSpot conversations?

We have found HubSpot a great solution & the only bottleneck we see is how to import our Intercom conversations. 

Awaiting your response.

Thanks & Regards

2 Replies 2
Abeeda
Participant

Import email conversations using hubspot api

Hi Lekhraj,

We are exactly in the same situation, did you manage to find any work around or ended up losing those conversations?

0 Upvotes
WendyGoh
HubSpot Employee
HubSpot Employee

Import email conversations using hubspot api

Hi @Lekhraj,

 

Currently, it is not possible to import chats conversations into HubSpot. 

 

However, as per this forum thread: https://community.hubspot.com/t5/CRM/How-to-import-conversation-histories-and-add-attach-them-to/td-..., where my colleague Relabidin mentioned that:

 

 

If you have development resources though, you can use our Engagements API to add notes, calls, tasks, and activities to the contact timeline. If this is not a possibility then I recommend working with a CRM integration provider like Bedrock Data or Scribe who can help you migrate all your CRM data into HubSpot, including timeline events.
0 Upvotes