Import email conversations using hubspot api

[Lekhraj]

Hello team,

We were using Intercom so far & now, are switching to HubSpot. Is there  an API or example for us to import our Intercom conversations into HubSpot conversations?

We have found HubSpot a great solution & the only bottleneck we see is how to import our Intercom conversations. 

Awaiting your response.

Thanks & Regards

[Abeeda]

Hi Lekhraj,

We are exactly in the same situation, did you manage to find any work around or ended up losing those conversations?

[WendyGoh]

Hi @Lekhraj,

Currently, it is not possible to import chats conversations into HubSpot. 

However, as per this forum thread: https://community.hubspot.com/t5/CRM/How-to-import-conversation-histories-and-add-attach-them-to/td-..., where my colleague Relabidin mentioned that:

If you have development resources though, you can use our Engagements API to add notes, calls, tasks, and activities to the contact timeline. If this is not a possibility then I recommend working with a CRM integration provider like Bedrock Data or Scribe who can help you migrate all your CRM data into HubSpot, including timeline events.