IP Banned by hubspot

[ThreadsHelp2018]

Hi there, not sure if this is the right place to post so please be gentle! My company is a certified partner running an app called Threads which is using Oauth on the hubspot api to get and post things like contacts and enagagements. It's been working fine for about 2 years, and on friday it all stopped working, after a bit of digging I discovered our IP had been banned by hubspot. We're having to change our servers to bypass this issue as it's currently losing us customers and money, but I'm surprised by this action and would like to understand in order to avoid it happening again in the future. My understanding was that the rate limit for api calls was reset daily and that worst case scenario if it was hit it would just result in calls being blocked, not a brutal IP ban! Can you please explain? Is there any way to specify our public IP and allowlist it or something? Thank you for your help.

[Phil_Vallender]

Hi @ThreadsHelp2018 

Having used and recommended Threads a number of times, I really sorry to hear about the problems you are facing. I would have thought there would be a point of contact on the ecosystem side that could help you resolve this? @jennysowyrda - can you recommend someone?

Hope this helps?

[dennisedson]

Hey @ThreadsHelp2018 , I am going to take a look at this now.  WIll get back to you as soon as I have info. 

@Phil_Vallender , thanks for bringing this to our attention (I am going to cut in line in front of @jennysowyrda  here 😀)

[dennisedson · Accepted solution]

Hello all,

@ThreadsHelp2018 ,  you should have received an email explaining the situation, but in an effort to close the loop will add some context here as well.

Some requests being sent were malformed and retried repeatedly until daily limit was hit.  That combination triggered our system to consider it as suspicious behavior and blocked the IP address from making additional requests. 

@ThreadsHelp2018 , you should be good to go.  Don't hesitate to ask questions here in the future! 

[PParizot]

Hello,

i don't know why but my ip was banned of hupspot and i don't understand why...

i found your contact in a conversation about the problem. Can you help me ?

Thanks in advance !

Pariozt Pierre 

  

[JRobbani]

Hi Dennis,

We are a co-working space and have the same issue.

What do you from me in order to resolve our members issue.

Thanks,

Junior

[dennisedson]

@JRobbani 

We will need more details to be able to assist here.

What do you mean by "members issue"?  Have you corrected any malformed calls  you are making?