I would like to change the inbox of a chat flow after starting a conversation via the API

[Giacomette]

I would like to change the default inbox of a chat after the contact responds to a specific rule within the chat, for example, all contacts go to the support box, but if a person responds that they would like to make purchases on the website, the correct option is switch to shopping inbox. I wanted this automatically after answering the question.

[KhushbooRevOps]

Hi @Giacomette,

Follow the process -

1. Use API to programmatically change the inbox when a contact selects a specific option in the chat.

2. Set up a workflow to trigger the inbox change based on the contact's response within the chat flow.

3. Configure automation rules within the chat settings to direct conversations to the appropriate inbox based on responses.

I hope this helps, if you need further assistance, let's talk!

[Giacomette]

Hello, I didn't find where to configure item 3, can you show me?