I'd like to uninstall our app from a churned customers account so that it stops sending us webhooks
SOLVE
Using these docs: https://developers.hubspot.com/beta-docs/guides/api/app-management/webhooks#delete-a-subscription I see the webhooks/v3/{appId}/subscriptions/{subscriptionId} endpoint but I do not know the customer's subscription ID. I have attempted to hit the `https://api.hubapi.com/webhooks/v3/{appId}/subscriptions` endpoint but it says it requires an api key. How do I get this API key? The docs point to https://developers.hubspot.com/docs/faq/developer-api-keys, but the link is broken. The Hubspot API key from the https://app.hubspot.com/developer/[ID HERE]/applications does not work.
Amanda I feel your pain. Today (unless HubSpot has a neat surprise in store) you cannot force your public app to be uninstalled from a customer portal.
Some of our apps, like DoPricer, receive thousands of line item webhooks from portals that ran a free trial. We can only try and reach each customer and request they uninstall our app.
I call these "zombie" webhooks. Roaming the planet from dead portals that do not reply 🙂
We have now optimised our webhook receiving endpoints to discard Zombie-spawning portal IDs that we know are inactive, to reduce processing cost/load.
I hope HubSpot will soon let developers uninstall. Today it is in the hands of the portal owners.
best
Pete
Now I lie in wait, quietly watching the zombies pass by, hoping this note will attract a reply of "Good news! The Zombie webhook slaying API call is here!!"
I'd like to uninstall our app from a churned customers account so that it stops sending us webhooks
SOLVE
The question is, how do I stop Hubspot from sending webhooks on behalf of a specific customer? How do I uninstall their instance of my HubSpot app? I do no have OAuth because their install failed and a private app would not have access to my public app.
Looping @HubDoPete because I remeber him mentioning this issue in a webinar we did last year.
Hopefully Pete can help?
Mike
Here to learn more about HubSpot and share my HubSpot Knowledge. I'm the founder of Webalite a Gold HubSpot Partner Agency based in Wellington, New Zealand and the founder of Portal-iQ the world's first automated HubSpot Portal Audit that helps you work smarter with HubSpot.
Amanda I feel your pain. Today (unless HubSpot has a neat surprise in store) you cannot force your public app to be uninstalled from a customer portal.
Some of our apps, like DoPricer, receive thousands of line item webhooks from portals that ran a free trial. We can only try and reach each customer and request they uninstall our app.
I call these "zombie" webhooks. Roaming the planet from dead portals that do not reply 🙂
We have now optimised our webhook receiving endpoints to discard Zombie-spawning portal IDs that we know are inactive, to reduce processing cost/load.
I hope HubSpot will soon let developers uninstall. Today it is in the hands of the portal owners.
best
Pete
Now I lie in wait, quietly watching the zombies pass by, hoping this note will attract a reply of "Good news! The Zombie webhook slaying API call is here!!"
