Hubspot is not accepting the Webhook reequest from Eventbrite

daziz · ‎Dec 19, 2023

Hello Developers, recently I am running into a very strange and weird error when I am trying to integrate Eventbrite with Hubspot using Hubspot Webhooks.

The idea is to catch the Order data in Hubspot Workflow with a Webhook and store the data in contact properties.

Eventbrite has an option to automatically send the data to a Webhook URI when the order is placed or any other action happens, I selected the new orders only.

But when I try to send the request from Eventbrite to Hubspot Webhook it returns a "406 Not Acceptable" error. That I don't know about at all!

I talked with Eventbrite support and they says the error is not from their side. To verify this, I tried sending the Webhook to a Zapier URI and it worked fine.

When talked with Hubspot support they says that they don't know anything about this.

I am attaching an Eventbrite response screenshot below:

Eventbrite request response

And after that, nothing happens inside the Hubspot webhook loading screen.

How can I get through this and solve it? It is really important to have this right because there isn't any other way I can trigger a workflow when an Eventbrite order is placed!

Thanks in anticipation.

Best regards,

Duryab

Jaycee_Lewis · ‎Dec 20, 2023

Hey, @daziz 👋 I don't have an answer that contradicts what support told you. Do you have a specific HubSpot developer doc, guide, or community post showing how to use webhooks in this manner?

Resources:

Webhooks API
Webhooks in Workflows (can be used to send GET or POST requests)

Thanks! — Jaycee

HubSpot’s AI-powered customer agent resolves up to 50% of customer queries instantly, with some customers reaching up to 90% resolution rates.
Learn More.

Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !

daziz · ‎Jan 4, 2024

Hi Jaycee, the workflows allow us to use Webhook as triggers as well, which means we can set up a data-receiving Webhook end-point as well. See here: https://knowledge.hubspot.com/workflows/set-your-workflow-enrollment-triggers#trigger-workflows-from...

But Hubspot doesn't provide any option to configure the options for webhook URLs that what type of data it can accept.

So, I don't think there is a solution to this problem!

Best,

Duryab

APIs & Integrations