APIs & Integrations

JeroenCloudCTI
Participant

Hubspot inbound calling window displaying wrong app

Hi,

I'm making a hubspot app which is using the inbound calling beta features. Currently, I have a basic, regular calling app and a beta app. Only the beta app uses these features. As such, I've only set the "supportsInboundCalling" option to true via the app settings API for the beta app.

However, for some reason the basic app shows up when you press the inbound calls button (phone icon in the hubspot header, left of the marketplace icon). It also comes up as an option for contact calling, which is to be expected.

The beta app shows up for neither (also doesn't show up after uninstalling the basic app). How is this possible?

Here are the app settings side by side, as comfirmed by Hubspot's app settings api:

JeroenCloudCTI_0-1736436011721.png

What am I missing? Is there any other place I should be configuring this? The app configuration page doesn't have anything on this.

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1 Reply 1
Jaycee_Lewis
Community Manager
Community Manager

Hubspot inbound calling window displaying wrong app

Hey, @JeroenCloudCTI 👋 Sorry to hear you are still having challenges with this Beta feature. I'd like to invite some community members to the conversation who have callingSDK experience — @Jigar_Thakker @TomM2 @TDev_ do you have any troubleshooting tips you can share with @JeroenCloudCTI?

 

Thank you very much! — Jaycee

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Jaycee Lewis

Developer Community Manager

Community | HubSpot

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