Hubspot + Typeform integration : remove hubspot chat

Highlighted
New Contributor

Hello !

 

I just connected a typeform for my company in hubspot. On the typeform there is a bubble chat at the bottom right corner that I can't remove despite my research on the forum.

Could you help me please ?

Thanks, 

 

Wecan

Reply
0 Upvotes
3 Replies 3
HubSpot Moderator

Hi @Wecan,

 

Is this on a page that we could look at? I'm happy to take a look and see at least where it's coming from. I'd also point out that they have a support email address in their app listing: https://ecosystem.hubspot.com/marketplace/apps/marketing/lead-generation/typeform, which looks to be support@typeform.com . If it's something specific to Typeform, they'd probably be your best bet. Although I'm happy to take a look if it's something we can view.

 

Leland Scanlan

HubSpot Developer Support
Reply
0 Upvotes
New Contributor

Hi, 

 

thanks for your reply. I think the chat is from Hubspot. You can took a look here :

 

https://wecanaccelerate.typeform.com/to/JIIlAa

Reply
0 Upvotes
HubSpot Moderator

Hi @Wecan,

 

Thanks for the link. So I think what's happening here is that you've got your tracking code installed on that page. That's the bit that looks like this:

 

<script defer async id="hs-script-loader" src="//js.hs-scripts.com/5175680.js"></script>

But since you've got a chatflow set to display on all pages, the tracking code is loading the chatflow into that page. You can set that in the "When" tab of your chatflow's options: https://knowledge.hubspot.com/articles/kcs_article/conversations/create-chatflows#3-when-decide-when.... I think if you adjust that setting to something like Website URL doesn't contain typeform, that should get it working for you how you'd expect.


Let me know if that works or if you have any questions about it.

 

Leland Scanlan

HubSpot Developer Support
Reply
0 Upvotes