Hubspot Ticket SLA Monitoring w/ Zapier & Slack

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New Contributor

Has anyone ever tried creating a zap between Hubspot Tickets and Slack to track SLAs? I would like my team to be notified if they have not responded to either a New ticket or an Open ticket within 4 business hours. Ideally, I can send my team a notification on Slack at 1 hour before the SLA breach, another at 30 minutes before the SLA breach, and another if the SLA is breached.

 

I tried adding Hubspot Last Activity Date to Zapier but although it has a timestamp, I am unsure about how to take action on that timestamp as desired above.

 

If anyone has any ideas, that would be great.

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HubSpot Moderator

Hey @flipdiggity,

 

While I haven't heard of use case where user create a zap between HubSpot ticket <-> Slack, I believe your use case can be achieve by using HubSpot workflow. 

 

Something like this: 

example.png

 

I have created this workflow named 'hs test' in your portal 256xxxx. Do check it out and see if this works Smiley Happy 

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