Has anyone ever tried creating a zap between Hubspot Tickets and Slack to track SLAs? I would like my team to be notified if they have not responded to either a New ticket or an Open ticket within 4 business hours. Ideally, I can send my team a notification on Slack at 1 hour before the SLA breach, another at 30 minutes before the SLA breach, and another if the SLA is breached.
I tried adding Hubspot Last Activity Date to Zapier but although it has a timestamp, I am unsure about how to take action on that timestamp as desired above.
While I haven't heard of use case where user create a zap between HubSpot ticket <-> Slack, I believe your use case can be achieve by using HubSpot workflow.
Something like this:
I have created this workflow named 'hs test' in your portal 256xxxx. Do check it out and see if this works 🙂