Hubspot Ticket SLA Monitoring w/ Zapier & Slack
4 weeks ago
Has anyone ever tried creating a zap between Hubspot Tickets and Slack to track SLAs? I would like my team to be notified if they have not responded to either a New ticket or an Open ticket within 4 business hours. Ideally, I can send my team a notification on Slack at 1 hour before the SLA breach, another at 30 minutes before the SLA breach, and another if the SLA is breached.
I tried adding Hubspot Last Activity Date to Zapier but although it has a timestamp, I am unsure about how to take action on that timestamp as desired above.
If anyone has any ideas, that would be great.