Hi! We're using Hubspot forms for the entirety of our websites and landing pages, and everytime we have a recaptcha block if we want to continue to have spam protection. This is very cumbersome and we fear it might be limitting conversions. Is there anyway you could implement Google's invisible ReCaptcha v3 (based on interaction score and not user direct interaction with the captcha) : https://developers.google.com/recaptcha/docs/v3 ?
Currently, HubSpot uses Google's invisible reCAPTCHA, which does not require contacts to complete a puzzle before submitting a form. The CAPTCHA feature is currently managed by Google and they will determine either to display or not to display the images.
I also found this external blog that contains more details here.
Essentially the invisible reCAPTCHA would qualify if the visitor is a human or a bot, if Google decides that the visit is from a bot, the traditional reCAPTCHA will re-appear.
I undestand that you utilize the Recaptcha v2, which doesn't require user interaction by default, but still might require it on submit if it believes additional human verification is required. Why is it that we still get the badge from ReCaptcha on our forms? Also, I believe if we hide (via CSS) this badge, we might get issues when users need to complete the puzzle, since it breaks its appearance.
As a frontend developer, I've implemented the v3 Invisible Captcha on websites before, and it wouldn't require the appearance of badges or any puzzles to solve. This is a much nicer integration, since it doesn't affect the appearance and never requires puzzles. Is there anyway you could move to v3?
Hi Pam, here's an example in one of our landing pages.
In the inspector i've featured the recaptcha iframe, which seems to be v2. And, as usual, we have the badge and, almost everytime, we get the 'choose the pictures with...' puzzle to complete on submit.
Thank you for the screenshot! I confirmed and you are correct, while it’s currently not possible to integrate reCAPTCHA v3 with native or embedded HubSpot forms, I can certainly see why that would be valuable.
I would highly recommend you to please post this idea at our ideas forum (here).
Our product team, who monitors the forum regularly, can read your specific use case and understand why this would be a useful functionality or change. It also helps other customers facing the same issue to advocate for its implementation on your behalf by upvoting on the thread as well.