Hubspot Form not loading on IE 11

Highlighted
Regular Contributor

The Embedded form loads in all browsers except IE 11.

 

Here is the code

<!--[if lte IE 8]>
<script charset="utf-8" type="text/javascript" src="//js.hsforms.net/forms/v2-legacy.js"></script>
<![endif]-->
<script charset="utf-8" type="text/javascript" src="//js.hsforms.net/forms/v2.js"></script>
<script>
  hbspt.forms.create({
	portalId: "xxxx",
	formId: "xxxx"
});
</script>

This is the page where the form has been embedded https://sohodragon.nyc/contact-us/ . It is supposed to show under "Send A Telegram" but for some reason it does not show up.

 

Any help on this matter would be greatly appreciated!

 

 

7 Replies 7
Highlighted
HubSpot Moderator

Hey @ricky23,

 

Taking a look into this now, I can see that when accessing the link provided in IE11, I am getting a HTTP 408/409 Server Busy status. 

 

It's worth mentioning that sometimes IE11 can encounter issues rendering Javascript which is why we recommend working with the likes of Chrome, Firefox and Edge. I've gone ahead and tested this link in the browsers outlined above and can confirm that the page is loading and form rendering correctly. 

 

Thanks,

Matt

Matthew Willson

HubSpot Developer Support
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0 Upvotes
Highlighted
Regular Contributor

Hi @Willson ,

 

Some of are vistors use IE 11 so we need to get this to work.

 

How can we go about doing this?

 

 

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0 Upvotes
Highlighted
HubSpot Moderator

Hi @ricky23,

 

I've been testing this out on multiple devices and connections from my end now and can confirm that in each instance, the page and form is rendering correctly. 

 

From your end, can you confirm that scripting is enabled in your version of IE11. This can be found by going to the following:

 

Matthew Willson

HubSpot Developer Support
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0 Upvotes
Highlighted
Regular Contributor

Hi @Willson ,

 

I can see the form loading when I click on the Contact Us Page link https://sohodragon.nyc/contact-us/.

But it doesn't load when I follow these steps-

1. Open Internet Explorer

2. Goto this site https://sohodragon.nyc/ 

3. Click on the Hamburger Menu on the right

4. Ctrl-Click on "Contact Us"

 

The Contact Us form doesn't show up. 

PS: I have enabled scripting on IE

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0 Upvotes
HubSpot Moderator

Hi Ricky,

 

To confirm, I have tested this on multiple devices from my end now and have had a colleague do the same, in each case, we were able to go from https://sohodragon.nyc/  to https://sohodragon.nyc/contact-us/ and have the content render correctly. 


Have you tried to replicate this on another device from your end to rule out any caching issues from your side? 


Thanks,

Matt 

Matthew Willson

HubSpot Developer Support
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0 Upvotes
Highlighted
Regular Contributor

Hi @Willson ,

 

Yes, I have tested this on another device. It appears to be pretty inconsistent. The form probably loads 1 in 5 times.

 

 

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0 Upvotes
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New Contributor

We had the same problem at one of our customers sites. Spending a lot of time ended up in implementing a small nasty workaround. We figured out that using hubspot and Google Analytics causing the problem.

So the workaround was to set a small timeout before initializing Google Tracking Codes. Hope this may help others as well.