Hubspot Form Squarespace Refresh

[JBlackmore]

My HubSpot form is not showing up on Squarespace until I hit refresh. I have experienced this issue on chrome, safari and mobile. I've tried disabling AJAX and re-embedding the code but this doesn't seem to work.

URL: https://vacationkw.com/contact-us

Please can anyone suggest a solution?

Thanks,

[LauraNaylor62]

I'm also having this problem on https://dukeslimited.co.uk/contact/business-enquiry can anyone help with this?

[lindahl]

Hi @JBlackmore ,

Are you still having the same issue? It look just fine in my side.
Reference: https://www.loom.com/share/20618af623ed405abf2806ce135d9b39

I've tried Chrome, Firefox, and Safari, all working fine without hitting refresh.

[Jaycee_Lewis]

Hey, @JBlackmore 👋 I get the same result as @lindahl. The form is displaying for me without having to reload. I tried Chrome and Firefox using regular and incognito windows and all attempts loaded without trouble. 

Without being able to reproduce the issue, it will be challenging to troubleshoot what is happening on your end.

Best – Jaycee

[JBlackmore]

Unfortunately I had to disable the form and revert to a SquareSpace form as submissions went down significantly. I will try again later this week and thank you for your help.

[JBlackmore]

Hi,

Thank you for getting back to me and trying to help me find a solution but I'm still encountering the same problem. I've tried it from my phone, laptop and a friend's devices but I have the same issue of it initially not displaying until I hit refresh. 

I also tried accessing the site through a VPN to ensure it wasn't a location-based issue but had the same result.