We have a customer that wants to integrate both their Amazon Connect/Lex chatbot and phone into their Hubsport instance. They would like to do screen pops with both options.
- Has anyone ever done this before that we could speak with?
- Is there an existing CTI adapter for Amazon Connect inside of Hubspot?
- If not, is there an API that we could use to do this?
You can integrate both Lex and Amazon Connect with Hubspot or any given CRM/ITSM or other customer management platform. Using a Smart Connector from NovelVox works the best with these kinds of integrations.
With features ranging from click to dial and screen pop to integrated wrap-ups and more, a CTI connector can seamlessly integrate your telephony system with Hubspot, enhancing your overall communication and workflow efficiency.
Hi @ejbowen I am very interested in the Amazon Connect CTI adapter - I am a prospective customer wanting to check how this feature works, and I have registered for a Free tier account in order to view that link to find out more but it doesn't seems to want to let me see it. It says 'You don't have access to this account.' even though I am happily logged into this account. Are you able to help? Many thanks.
I'm trying to connect the adapter but having issues with the instructions and processes. They seem out ofdate and the templates dont work. I've reached out for support but its been 5 days and I've not heard anything since making payment. Can anyone help?
This is important for us too, the calling extension only appears to support outbound calling wheras inbound support is also required for a useful integration. Salesforce has it, if that helps bump it up the priority? 🙂
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