Sep 22, 2021 9:54 AM
Does HubSpot allow a shipping line integration where tracking numbers can be uploaded and shared? We will be shipping as a 3rd party direct to customers and to avoid any transcribing problems with shipping numbers, we'd like to be able to scan a barcode and have the number upload for their visibility (they use HubSpot). This scan would then prompt an email such as "Your Order Has Shipped" that would be shared with our customer who will in turn share with their customer. Ideally, this would also send updates on the shipment status (delivering today, etc).
Sep 23, 2021 10:04 AM
You could definitely build this out. Would create a custom property for the contact and use the Patch CRM object endpoint to update that property with your tracking info. This can then trigger a workflow to send an email to someone.
@Teun and his company can probably be of great assistance with you here 😉
Sep 23, 2021 10:13 AM - edited Sep 23, 2021 10:14 AM
Completely agree with Dennis his solution, unless it can happen that multiple shipments are send for one customer in a small period of time. If that is the case, a custom object could be created to store that information and associate it with the contact. If this is something you would like to explore further, let me know.
Sep 23, 2021 10:19 AM