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HubSpot chat receives a message as "Unknown Visitor"

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Sangeethaa

‎Jun 14, 2023 7:52 AM

Member

I had implemented the HubSpot live chat.. but the messages are still receives as a "UnKnown Visitor" in hubspot > Inbox..Is there a any way to identify the user.

I had tested in the local site only not yet published to the live website. Due to the "Unknown Visitor" issue, I am doing all these test cases in the local site only.

Here is the code. Is there anything is missed from my side? Kindly guide me.

Screenshot 2023-06-14 at 5.14.28 PM.png

Developer tools
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Jaycee_Lewis

‎Jun 15, 2023 2:21 PM

Thought Leader

Hey, @Sangeethaa 👋 It's challenging to troubleshoot code from a screenshot. Can you add your code example as a reply and use the code block tool to assist with formatting?

 

Thanks! — Jaycee





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HubSpot chat receives a message as "Unknown Visitor"
Developers
Jun 15, 2023