HubSpot chat receives a message as "Unknown Visitor"

[Sangeethaa]

I had implemented the HubSpot live chat.. but the messages are still receives as a "UnKnown Visitor" in hubspot > Inbox..Is there a any way to identify the user.

I had tested in the local site only not yet published to the live website. Due to the "Unknown Visitor" issue, I am doing all these test cases in the local site only.

Here is the code. Is there anything is missed from my side? Kindly guide me.

[Jaycee_Lewis]

Hey, @Sangeethaa 👋 It's challenging to troubleshoot code from a screenshot. Can you add your code example as a reply and use the code block tool to assist with formatting?

Thanks! — Jaycee