APIs & Integrations

Costin
Member

HubSpot Form Statistics # of Submissions doesn't Align with Contact Form Submissions

SOLVE

Hi there, i have found a few cases of this on both the interfact and API....

 

HubSpot form statistics shows a figure e.g. 29 submissions for the form however when you export # of submissions there are more recipients e.g. 30.

 

I am using the API for both Form Statistics and Form Submissions to query by data and see this.

 

How do you explain this discrepancy?

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1 Accepted solution
jpsanchez
Solution
Top Contributor | Gold Partner
Top Contributor | Gold Partner

HubSpot Form Statistics # of Submissions doesn't Align with Contact Form Submissions

SOLVE

Yes, I guess i can help you if you please give us a bit more information without showing any personal information.

In order to help you should share.

Stadistics of both.

Check if any of the conversions in the Xls are from a domain already in your exclusion domains ( this is the hubspot SETUP, tracking, )

 

Thanks

JP

 

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2 Replies 2
jpsanchez
Solution
Top Contributor | Gold Partner
Top Contributor | Gold Partner

HubSpot Form Statistics # of Submissions doesn't Align with Contact Form Submissions

SOLVE

Yes, I guess i can help you if you please give us a bit more information without showing any personal information.

In order to help you should share.

Stadistics of both.

Check if any of the conversions in the Xls are from a domain already in your exclusion domains ( this is the hubspot SETUP, tracking, )

 

Thanks

JP

 

dennisedson
HubSpot Product Team
HubSpot Product Team

HubSpot Form Statistics # of Submissions doesn't Align with Contact Form Submissions

SOLVE

@jpsanchez , any guesses here?

Thanks,

Dennis




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